Shipping policy
The Skin & Tonic Club – Shipping Policy
We aim to deliver your order quickly, safely, and efficiently.
Processing Times
All orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays). Orders placed after 2pm may be processed the next working day.
Shipping Methods & Delivery Times
We offer the following delivery options within the UK:
- Standard Delivery (2–4 working days)
- Express Delivery (1–2 working days)
Delivery times are estimates and may vary depending on your location and external courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your order size and delivery option selected. We may offer free delivery promotions from time to time.
International Shipping
We currently [do/do not] ship internationally. If applicable:
International delivery times vary by destination and may take 5–10 working days. Customers are responsible for any customs duties or import taxes.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
Delivery Issues
Please ensure your delivery details are correct at checkout. We are not responsible for delays or losses caused by incorrect address information.
If your order has not arrived within the expected timeframe, please contact us at [your email address] and we will assist you.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos where possible so we can resolve the issue promptly.